Resolved after 3 hours 10 minutes, affecting Web application and Search engine, on November 29, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 29, 2024, 09:11 AM UTC
We are currently experiencing an issue in our application related to Elasticsearch, which is affecting the ability to search and find items in the inventory. Updates will be shared here as we make progress toward resolving the issue.
- investigating Nov 29, 2024, 09:17 AM UTC
We have identified the root cause of the issue and are pleased to confirm that no data has been lost. Our team is currently in the process of reindexing the search database, which we anticipate will fully resolve the problem. Thank you for your patience as we work diligently to restore full functionality.
- identified Nov 29, 2024, 09:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 29, 2024, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2024, 12:22 PM UTC
This incident has been resolved.
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