Booqable incident

Missing orders

Resolved after 15 minutes, affecting Web application, on December 2, 2024.

monitoring Dec 02, 2024, 03:13 PM UTC

We identified an issue related to a recent library update. The changes have been rolled back, and we are closely monitoring the situation. Services should return to normal shortly as the servers complete their restart. Thank you for your understanding and patience.

Started
Dec 02, 2024, 03:10 PM UTC
Resolved
Dec 02, 2024, 03:26 PM UTC
Duration
15m
Detected by Pingoru
Dec 02, 2024, 03:10 PM UTC

Affected components

Web application

Update timeline

  1. investigating Dec 02, 2024, 03:10 PM UTC

    We are actively investigating an issue causing orders to not display as expected. Please rest assured that our database is fully operational, and no data has been lost. Thank you for your patience as we work to resolve this matter promptly.

  2. monitoring Dec 02, 2024, 03:13 PM UTC

    We identified an issue related to a recent library update. The changes have been rolled back, and we are closely monitoring the situation. Services should return to normal shortly as the servers complete their restart. Thank you for your understanding and patience.

  3. resolved Dec 02, 2024, 03:26 PM UTC

    This incident has been resolved.

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