Resolved after 3 hours 18 minutes, affecting Web application, on April 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 18, 2025, 08:08 AM UTC
We are currently investigating an issue affecting document downloads on our platform. Some users may experience failures or delays when attempting to download documents. All other core services remain operational. Our engineering team is actively working to identify the root cause and implement a fix as soon as possible. We appreciate your patience and apologize for the inconvenience.
- identified Apr 18, 2025, 08:55 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 18, 2025, 10:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 11:27 AM UTC
This incident has been resolved.
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