Resolved after 28 minutes, affecting Booksy for Customers, on January 15, 2025.
The fix has been implemented. Please download the new version of the Android app for Customers. We apologize for any inconvenience.
Affected components
Update timeline
- identified Jan 15, 2025, 12:50 PM UTC
We are currently experiencing an issue with the Customer Android app version released on 8/01. Users who installed this version and tried to use it were logged out.
- monitoring Jan 15, 2025, 01:12 PM UTC
We will soon release a new version of the app that will automatically log users back into their old session.
- identified Jan 15, 2025, 01:13 PM UTC
The fix has been implemented. Please download the new version of the Android app for Customers. We apologize for any inconvenience.
- monitoring Jan 15, 2025, 01:18 PM UTC
The fix has been implemented. Please download the new version of the Android app for Customers. We apologize for any inconvenience.
- resolved Jan 15, 2025, 01:18 PM UTC
This incident has been resolved.
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