Resolved after 1 hour 28 minutes, affecting Rewards, on September 30, 2026.
Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.
Affected components
Update timeline
- identified Sep 30, 2026, 08:36 PM UTC
We've identified an issue with our rewards system that is preventing most redemptions going through. We're working on the fix now.
- monitoring Sep 30, 2026, 09:01 PM UTC
Ok, we've implemented the solution and are now monitoring to make sure all rewards redemptions go through smoothly.
- monitoring Sep 30, 2026, 09:08 PM UTC
We're working now to push all failed reward redemptions through. We expect this to take two hours.
- resolved Sep 30, 2026, 10:04 PM UTC
Ok, all failed reward redemptions have been reprocessed. We're good to go, and the system is working nominally.
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