Bolt incident

Outage affecting the bolt.com domain

Resolved after 3 days 2 hours, affecting Checkout and Merchant Dashboard and 1 more, on October 2, 2026.

resolved Oct 05, 2026, 06:04 AM UTC

Incident is resolved. All Bolt sub-domains continue to be served from both bolt.com and boltapp.com. Refer to https://help.bolt.com for more updates.

Started
Oct 02, 2026, 03:56 AM UTC
Resolved
Oct 05, 2026, 06:04 AM UTC
Duration
3d 2h
Detected by Pingoru
Oct 02, 2026, 03:56 AM UTC

Affected components

CheckoutMerchant DashboardBolt SSOEmail/SMS NotificationsNon-Bolt Plugins & IntegrationsWebhooksSandboxKnowledge Base & Support Ticketing

Update timeline

  1. investigating Oct 02, 2026, 03:56 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2026, 03:57 AM UTC

    We are experiencing an outage affecting the bolt.com domain. Bolt services loaded from bolt.com, including Checkout, may fail to load. Services on boltapp.com are not affected. A fix is available now: in every Bolt script on your site, change bolt.com to boltapp.com. Your keys, account and settings stay the same. Step-by-step instructions: https://help.boltapp.com/platforms/boltapp-domain-migration/ We are working to restore bolt.com. Both bolt.com and boltapp.com will keep working once it's restored, so you can keep the change. For help making the change, Bolt engineers are available around the clock on Discord: https://discord.com/invite/BSUp9qjtnc

  3. investigating Oct 02, 2026, 04:22 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 02, 2026, 05:46 AM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 03, 2026, 06:21 AM UTC

    Bolt's API, Checkout, SSO, and other essential services routed through the bolt.com domain appear to be back online and operational. We are monitoring closely. These same services routed through boltapp.com continue to be fully operational.

  6. investigating Oct 05, 2026, 06:02 AM UTC

    Incident is resolved. All Bolt sub-domains continue to be served from both bolt.com and boltapp.com. Refer to https://help.bolt.com for more updates.

  7. resolved Oct 05, 2026, 06:04 AM UTC

    Incident is resolved. All Bolt sub-domains continue to be served from both bolt.com and boltapp.com. Refer to https://help.bolt.com for more updates.

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