Resolved after 1 hour 30 minutes, on October 28, 2024.
Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures. Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.
Update timeline
- resolved Oct 29, 2024, 06:21 PM UTC
Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures. Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.
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