Blueshift incident

Observing slowness in backend systems (US datacenter only)

Resolved after 2 hours 32 minutes, affecting Event processing & API and One-Time/Recurring Campaigns and 1 more, on August 16, 2025.

monitoring Aug 16, 2025, 08:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Aug 16, 2025, 06:21 PM UTC
Resolved: Aug 16, 2025, 08:54 PM UTC
Duration: 2h 32m
Detected by Pingoru: Aug 16, 2025, 06:21 PM UTC

Affected components

Event processing & APIOne-Time/Recurring CampaignsSegment-Triggered CampaignsEvent-Triggered CampaignsEvent ImportsCatalog UploadsUser UploadsLive ContentSyndications

Update timeline

investigating Aug 16, 2025, 06:21 PM UTC

We are currently investigating this issue.
identified Aug 16, 2025, 07:22 PM UTC

The issue has been identified and a fix is being implemented.
identified Aug 16, 2025, 07:55 PM UTC

We are currently applying a fix to the slowness issue. This process will take many hours. The system is stable now - however latencies are still higher than normal. We will keep this status page open until the fix is completely rolled out.
monitoring Aug 16, 2025, 08:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 16, 2025, 08:54 PM UTC

This incident has been resolved.

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