Resolved after 2 hours 31 minutes, affecting IncomeXpert, on October 9, 2025.
Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.
Affected components
Update timeline
- investigating Oct 09, 2025, 04:45 PM UTC
We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.
- resolved Oct 09, 2025, 07:16 PM UTC
Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.
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