Resolved after 6 hours 1 minute, affecting IncomeXpert and IncomeXpert PLUS and 1 more, on October 3, 2025.
A networking connection was interrupted between the UI and the database causing authentication issues between the systems. This resulted in the site being down during this time. Our team has restored the networking connection and is monitoring the system over the next couple of hours to ensure the issue is fully resolved.
Affected components
Update timeline
- investigating Oct 03, 2025, 08:19 AM UTC
An issue was discovered where the site is unresponsive or slow. It is currently being investigated by our development team.
- monitoring Oct 03, 2025, 12:17 PM UTC
A networking connection was interrupted between the UI and the database causing authentication issues between the systems. This resulted in the site being down during this time. Our team has restored the networking connection and is monitoring the system over the next couple of hours to ensure the issue is fully resolved.
- resolved Oct 03, 2025, 02:21 PM UTC
Monitoring is complete. Issue has ben resolved.
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