Resolved after 3 days 3 hours, affecting Network and Sandstone Administration (Sandstone Administration — US-EAST-1), on October 20, 2026.
The same internet circuit in our us-east-1 experienced another fault at around 5:45AM CDT. This may have caused another interruption around that time for some users. We have opted to disable the circuit to prevent further interruptions until we get confirmation from our vendor that services are stable.
Affected components
Update timeline
- monitoring Oct 20, 2026, 09:47 PM UTC
At 4:00PM CDT, our us-east-1 facility experienced a network interruption due to an upstream carrier outage. While this typically re-routes within a couple of seconds, some users may have experienced an outage of a couple of minutes or more during the re-route. At this time, all services should be back up and active. We'll continue to monitor the situation and close out the advisory once the upstream issue is resolved.
- resolved Oct 21, 2026, 04:53 PM UTC
Our upstream provider has confirmed that the issue is resolved.
- monitoring Oct 22, 2026, 11:08 AM UTC
The same internet circuit in our us-east-1 experienced another fault at around 5:45AM CDT. This may have caused another interruption around that time for some users. We have opted to disable the circuit to prevent further interruptions until we get confirmation from our vendor that services are stable.
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