Resolved after 9 hours, affecting Processing Back Ends, on January 23, 2025.
The issue has now been resolved, and all processing is stable. We will continue to monitor the situation and provide further updates if necessary.
Affected components
Update timeline
- investigating Jan 23, 2025, 02:02 PM UTC
We are experiencing intermittent issues with processing and our Team is working to resolve them. We will send an update as soon as we have more information. Thank you.
- investigating Jan 23, 2025, 03:41 PM UTC
We are continuing to investigate the issue. We will send another update when we have more information. We apologize for the inconvenience and appreciate your patience as we research the issue.
- identified Jan 23, 2025, 05:48 PM UTC
UPDATE- We have identified the problem and are working on releasing a fix. We will send another update once the fix is in place. Thank you.
- monitoring Jan 23, 2025, 10:13 PM UTC
We have rolled back our latest release which caused the intermittent processing issues that were experienced today. Payment processing is now back to a normal state. We are closely monitoring transactions to ensure that everything is stable.
- resolved Jan 23, 2025, 11:02 PM UTC
The issue has now been resolved, and all processing is stable. We will continue to monitor the situation and provide further updates if necessary.
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