Blindside Networks incident
Screen sharing sometimes not stopping for presenters in the BigBlueButton client
Resolved after 7 days 19 hours, affecting Client, on August 13, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Aug 13, 2025, 06:07 PM UTC
We have identified an issue that sometimes prevents the educator from stopping screen sharing. We've already got a fix and are deploying it soon. In the meantime, here's a short video that shows how to workaround the issue and force screen sharing to stop. https://youtu.be/lcIP90hWU08 We'll update this incident when the fix is deployed to production.
- monitoring Aug 19, 2025, 02:14 AM UTC
We've rolled out a fix for this in our North America (USA) servers. We are rolling out a fix to other regions. We'll update this ticket when the updates have completed rolling out world-wide.
- monitoring Aug 21, 2025, 01:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2025, 01:33 PM UTC
This incident has been resolved.
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