Resolved after 3 hours 41 minutes, affecting Know-Your-Customer API and Prospect Portal and 1 more, on January 31, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Know-Your-Customer APIProspect PortalProfessional PortalClient Portal
Update timeline
- investigating Jan 31, 2025, 12:13 PM UTC
Client file is slower then usual causing timeouts. Some operations might be impossible, like signing. We are investigating the issue and will give an update as soon as possible
- monitoring Jan 31, 2025, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 03:54 PM UTC
This incident has been resolved.
Your product runs on more than Blanco
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services