Resolved after 20 hours 50 minutes, affecting Know-Your-Customer API and Professional Portal, on February 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Know-Your-Customer APIProfessional Portal
Update timeline
- identified Feb 12, 2025, 09:46 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 12, 2025, 09:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 12, 2025, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2025, 06:36 AM UTC
This incident has been resolved.
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