Bitso incident
BTC, LTC and BCH deposits/withdrawals degraded performance
Resolved after 3 hours 37 minutes, affecting Bitcoin Cash (BCH) and Bitcoin (BTC) and 1 more, on October 21, 2025.
A fix has been implemented and we are monitoring the results
Affected components
Update timeline
- investigating Oct 21, 2025, 09:45 AM UTC
One of our service providers is having issues on processing deposits and withdrawals for BTC, LTC , BCH therefore deposits and withdrawals for BTC, LTC and BCH have been temporarily disabled meanwhile this incident is being investigated. Our engineering team is already working with them to have service restored as soon as possible. We apologize for any inconvenience this may cause and appreciate your understanding. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
- investigating Oct 21, 2025, 11:06 AM UTC
Deposits for BTC, LTC and BCH have been enabled and working as expected . However withdrawals for BTC, LTC , BCH remain temporarily disabled meanwhile this incident is being investigated. . Our engineering team is still working with the provider and we will keep you posted . If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.
- monitoring Oct 21, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results
- resolved Oct 21, 2025, 01:23 PM UTC
This incident has been resolved.
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