Resolved after 2 hours 7 minutes, affecting Bank Transfer (SPEI), on November 12, 2025.
Bitso Business We experienced a brief incident affecting MXN deposits that lasted approximately 10 minutes. During this time, some deposits may not have been successfully processed. If you or your customers sent funds during this period, please ask them to resend the deposits. The funds should still be available in the sending accounts. We sincerely apologize for the inconvenience and appreciate your understanding This has been resolved and we are currently monitoring our services We apologize for the inconvenience and appreciate your understanding ------------------------------------------------ Bitso Business Hemos experimentado un breve incidente que ha afectado a los depósitos en MXN y que ha durado aproximadamente 10 minutos. Durante este tiempo, es posible que algunos depósitos no se hayan procesado correctamente. Si usted o sus clientes han enviado fondos durante este periodo, por favor, pídales que vuelvan a enviar los depósitos. Los fondos deberían seguir estando disponibles en las cuentas de envío. Esto ya se encuentra resuelto y actualmente estamos supervisando nuestros servicios. Lamentamos las molestias causadas y agradecemos su comprensión.
Affected components
Update timeline
- monitoring Nov 12, 2025, 09:37 PM UTC
Bitso Business We experienced a brief incident affecting MXN deposits that lasted approximately 10 minutes. During this time, some deposits may not have been successfully processed. If you or your customers sent funds during this period, please ask them to resend the deposits. The funds should still be available in the sending accounts. We sincerely apologize for the inconvenience and appreciate your understanding This has been resolved and we are currently monitoring our services We apologize for the inconvenience and appreciate your understanding ------------------------------------------------ Bitso Business Hemos experimentado un breve incidente que ha afectado a los depósitos en MXN y que ha durado aproximadamente 10 minutos. Durante este tiempo, es posible que algunos depósitos no se hayan procesado correctamente. Si usted o sus clientes han enviado fondos durante este periodo, por favor, pídales que vuelvan a enviar los depósitos. Los fondos deberían seguir estando disponibles en las cuentas de envío. Esto ya se encuentra resuelto y actualmente estamos supervisando nuestros servicios. Lamentamos las molestias causadas y agradecemos su comprensión.
- resolved Nov 12, 2025, 11:44 PM UTC
This incident has been resolved.
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