Resolved after 6 hours 13 minutes, affecting PIX, on November 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Nov 13, 2025, 08:49 PM UTC
We’re experiencing delays in PIX transactions due to an intermittence in the service. Our engineers are working on this along with our payments provider to solve this situation. We will reach out again as soon as service is up and running again, and we thank you for your patience while this is addressed. --------------------------------------------- Estamos experimentando retrasos con las transacciones via PIX debido a una intermitencia en el servicio con nuestro proveedor de pagos. Ambos equipos de ingeniería están trabajando para resolver la incidencia lo más pronto posible. Avisaremos por este medio nuevamente cuando el servicio sea restaurado y funcione de manera normal. Gracias por su paciencia. --------------------------------------------- Estamos enfrentando atrasos nas transações via PIX devido a uma intermitência no serviço com o nosso provedor de pagamentos. Ambas as equipas de engenharia estão trabalhando para resolver o problema o mais rápido possível. Informaremos novamente por este meio quando o serviço for restaurado e estiver funcionando normalmente. Agradecemos a sua paciência.
- monitoring Nov 13, 2025, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 03:03 AM UTC
This incident has been resolved.
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