Bitso incident

Degraded Performance - Colombian Peso (COP) Deposits

Resolved after 13 hours 40 minutes, affecting Bank Transfer, on December 6, 2025.

investigating Dec 06, 2025, 09:01 PM UTC

We are currently experiencing degraded performance for COP (Colombian Peso) deposits. Our team is actively working with our provider to resolve the issue and fully restore service. We appreciate your patience and understanding. ------------------------------------------------ Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos). Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo. Agradecemos por tu paciencia y comprensión.

Started
Dec 06, 2025, 09:01 PM UTC
Resolved
Dec 07, 2025, 10:42 AM UTC
Duration
13h 40m
Detected by Pingoru
Dec 06, 2025, 09:01 PM UTC

Affected components

Bank Transfer

Update timeline

  1. investigating Dec 06, 2025, 09:01 PM UTC

    We are currently experiencing degraded performance for COP (Colombian Peso) deposits. Our team is actively working with our provider to resolve the issue and fully restore service. We appreciate your patience and understanding. ------------------------------------------------ Actualmente, estamos experimentando un rendimiento degradado para los depósitos en COP (pesos colombianos). Nuestro equipo está trabajando activamente con nuestro proveedor para resolver el problema y restablecer el servicio por completo. Agradecemos por tu paciencia y comprensión.

  2. resolved Dec 07, 2025, 10:42 AM UTC

    This issue has been resolved

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