Bitso incident

ARS withdrawals degradation

Resolved after 55 minutes, affecting Bank Transfer (COELSA), on December 13, 2025.

monitoring Dec 13, 2025, 04:32 PM UTC

A fix has been implemented, and withdrawals are processing normally again. We will monitor our services to ensure stability. --------------------- Se ha implementado una solución y los retiros se están procesando con normalidad. Estaremos monitoreando nuestros servicios para asegurar estabilidad.

Started
Dec 13, 2025, 04:06 PM UTC
Resolved
Dec 13, 2025, 05:02 PM UTC
Duration
55m
Detected by Pingoru
Dec 13, 2025, 04:06 PM UTC

Affected components

Bank Transfer (COELSA)

Update timeline

  1. investigating Dec 13, 2025, 04:06 PM UTC

    We have identified degradation in ARS withdrawals, our engineering team is already investigating. An update will be shared once new information is available. --------------------- Hemos identificado degradación en retiros de pesos argentinos ARS, nuestro equipo de ingeniería se encuentra investigando. Estaremos informando sobre el progreso de la investigación.

  2. monitoring Dec 13, 2025, 04:32 PM UTC

    A fix has been implemented, and withdrawals are processing normally again. We will monitor our services to ensure stability. --------------------- Se ha implementado una solución y los retiros se están procesando con normalidad. Estaremos monitoreando nuestros servicios para asegurar estabilidad.

  3. resolved Dec 13, 2025, 05:02 PM UTC

    This incident has been resolved.

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