Resolved after 1 hour 22 minutes, affecting Margin Trading, on October 11, 2025.
We are currently investigating an issue affecting some Margin Trading positions that became stuck in a liquidation loop and were not liquidated during last night’s market downturn. Due to an internal safety mechanism, Bitpanda temporarily prevented the liquidation of certain positions. As a result, these positions are now in safe mode and cannot currently be closed or modified. Affected user positions will be unlocked in the upcoming hours. We apologize for the inconvenience this incident has caused and appreciate your understanding. We believe that our safety mechanism helped protect users from potential excessive financial losses.
Affected components
Update timeline
- identified Oct 11, 2025, 11:05 AM UTC
We are currently investigating an issue affecting some Margin Trading positions that became stuck in a liquidation loop and were not liquidated during last night’s market downturn. Due to an internal safety mechanism, Bitpanda temporarily prevented the liquidation of certain positions. As a result, these positions are now in safe mode and cannot currently be closed or modified. Affected user positions will be unlocked in the upcoming hours. We apologize for the inconvenience this incident has caused and appreciate your understanding. We believe that our safety mechanism helped protect users from potential excessive financial losses.
- resolved Oct 11, 2025, 12:27 PM UTC
The incident has been resolved.
Your product runs on more than Bitpanda
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services