Bitpanda incident
Temporary Delays in Registration & Verification – Vendor Maintenance in Progress
Resolved after 7 hours 30 minutes, affecting User Verification Service, on November 1, 2025.
Current Issue: We are currently experiencing some delays with user registration and verification processes. This is due to ongoing maintenance work being carried out by one of our external vendors. As a result, some users might notice slower than normal verification times or temporary issues completing their registration. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
Affected components
Update timeline
- investigating Nov 01, 2025, 01:03 PM UTC
Current Issue: We are currently experiencing some delays with user registration and verification processes. This is due to ongoing maintenance work being carried out by one of our external vendors. As a result, some users might notice slower than normal verification times or temporary issues completing their registration. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
- resolved Nov 01, 2025, 08:34 PM UTC
This incident has been resolved.
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