Bitpanda incident
Temporary Delays in Onboarding & Transaction analysis – Incident on Vendor side
Resolved after 3 hours 10 minutes, affecting User Verification Service, on November 11, 2025.
Current Issue: We are currently experiencing some delays with onboarding and transaction processing . This is due to ongoing incident at one of our external vendors. As a result, some users might notice slower than normal verification times. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
Affected components
Update timeline
- investigating Nov 11, 2025, 09:30 AM UTC
Current Issue: We are currently experiencing some delays with onboarding and transaction processing . This is due to ongoing incident at one of our external vendors. As a result, some users might notice slower than normal verification times. What We’re Doing: Our team is actively monitoring the situation and working closely with the vendor to ensure everything is resolved as swiftly as possible. We expect normal service to resume soon, and we’ll keep you posted with any updates. Thank You for Your Patience: We appreciate your understanding and patience while we sort this out. If you have any urgent concerns, feel free to reach out to our support team. We’re here to help!
- resolved Nov 11, 2025, 12:41 PM UTC
This incident has been resolved.
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