Resolved after 45 days 16 hours, affecting Card Withdrawals, on August 21, 2025.
We are currently experiencing delays with withdrawals affecting USD, and CHF. Deposits and all other services remain unaffected. Withdrawals are being processed, but are taking longer than usual. Our team is working closely with our banking partner to restore normal processing as quickly as possible. We apologies for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:34 PM UTC
We are currently experiencing delays with withdrawals affecting USD, and CHF. Deposits and all other services remain unaffected. Withdrawals are being processed, but are taking longer than usual. Our team is working closely with our banking partner to restore normal processing as quickly as possible. We apologies for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience and understanding.
- resolved Oct 06, 2025, 10:00 AM UTC
This incident has been resolved.
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