Bitdefender GravityZone Outage History
Bitdefender GravityZone is up right nowPingoru has recorded 41 incidents for Bitdefender GravityZone: 32 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 7 | 46 of 744 (6%) |
| August 2026 | 1 | 12 of 744 (2%) |
| September 2026 | 4 | 15 of 720 (2%) |
| October 2026 | 3 | 12 of 589 (2%) |
Incidents, newest first
Minor October 9, 2025 Login issues on GravityZone Cloud Instance 1 59m GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com), Management Console
Started Oct 09, 2025, 09:24 AM UTC· resolved Oct 09, 2025, 10:23 AM UTC
- investigating Oct 09, 2025, 09:24 AM UTC
GravityZone Login is currently experiencing issues for GravityZone Cloud Instance 1. Our team is actively investigating the issue. Users may be unable to log in at this time. It is important to note that all endpoints remain protected and other services within GravityZone continue to operate normally. Error displayed: Authentication failed. Wrong username or password Login should be possible after several attempts.
- monitoring Oct 09, 2025, 09:46 AM UTC
A fix has been implemented for the issue affecting the GravityZone login services on GravityZone Cloud Instance 1. We are currently monitoring to ensure stability of the solution.
- resolved Oct 09, 2025, 10:23 AM UTC
Access to GravityZone Cloud Instance 1 has been restored. During this incident, endpoint protection was not impacted, and all other services within GravityZone remained operational.
Minor October 3, 2025 Link Scan network timeout 2h 56m Email Security, Email Security, Email Security
Started Oct 03, 2025, 12:09 PM UTC· resolved Oct 03, 2025, 03:05 PM UTC
- investigating Oct 03, 2025, 12:09 PM UTC
We are currently investigating an issue impacting the Link Scan feature that returns "Network timeout" on some emails. We will provide further updates as soon as we have more information.
- resolved Oct 03, 2025, 03:05 PM UTC
This incident has been resolved.
Critical September 19, 2025 Email Security service 1d 7h Email Security, Email Security, Email Security
Started Sep 19, 2025, 01:01 AM UTC· resolved Sep 20, 2025, 08:05 AM UTC
- investigating Sep 19, 2025, 01:01 AM UTC
Email service is currently down for a small number of customers and we are investigating.
- investigating Sep 19, 2025, 07:31 AM UTC
Our teams are still working on restoring functionality, You can follow the dedicated status page for further updates
- identified Sep 19, 2025, 08:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 19, 2025, 03:40 PM UTC
Service has been restored and we are monitoring the results.
- resolved Sep 20, 2025, 08:05 AM UTC
The incident has been resolved.
Major September 10, 2025 GravityZone DNS issue affecting Cloud Instance 1 and Cloud instance 2 44m
Started Sep 10, 2025, 03:08 PM UTC· resolved Sep 10, 2025, 03:52 PM UTC
- resolved Sep 10, 2025, 06:42 PM UTC
On September 10 2025, a DNS issue temporarily affected access to the GravityZone Management Console (Web Interface) and API calls for a small set of customers. Endpoint protection and communication with GravityZone were not impacted, and all other GravityZone services remained fully functional throughout the incident. Duration GravityZone Cloud Instance 1 (cloudgz.gravityzone.bitdefender.com): between 15:08 – 15:27 UTC, with brief instability until 15:52 UTC GravityZone Cloud Instance 2 (cloud.gravityzone.bitdefender.com): between 15:07 – 15:32 UTC, with brief instability until 15:50 UTC Resolution Our teams acted quickly to mitigate the DNS issue, and by 15:52 UTC all services were restored to normal operation. Going Forward We are implementing additional monitoring and preventive measures to ensure similar issues are detected and resolved even faster in the future. Current Status All GravityZone services are now fully operational. We apologize for any disruption this caused and thank you for your understanding.
Minor June 13, 2025 False positive detection for powershell scripts 6h 23m
Started Jun 13, 2025, 12:35 AM UTC· resolved Jun 13, 2025, 06:58 AM UTC
- resolved Jun 13, 2025, 12:38 PM UTC
On 13 June 2025, Bitdefender identified and promptly addressed a false positive detection generated by Bitdefender Endpoint Security Tools (BEST) for Windows. An analytical signature, originally introduced to detect the “Poweliks” malware family, was triggered by a new Microsoft Windows compatibility script, used during a particular Microsoft Windows KB update. As a result, BEST may have blocked the corresponding powershell.exe process started for the compatibility script, on some endpoints. Timeline 00:35 UTC – Automated monitoring systems detected an unusual spike in PowerShell detections. 02:50 UTC – Root cause identified; emergency fix prepared. 03:17 UTC – Corrective signature created and tested. 03:58 UTC – Corrected signature update released to all update channels. Protection remained uninterrupted throughout the incident. Impact The detection interrupted only the Microsoft compatibility script; there was no data loss, service disruption, or security exposure. Resolution The faulty signature was disabled shortly via an incremental update. Preventive Actions Bitdefender is enhancing its automated response mechanisms for interpreter based detections and refining regression test coverage to prevent similar occurrences. Customer Action No action is required. Please ensure that your endpoints have received the latest signature update dated 13 June 2025, 06:58 UTC. If residual alerts appear, contact Bitdefender Enterprise Support. We apologize for any inconvenience and thank you for your continued trust.
Major May 16, 2025 GravityZone – Temporary Impact on the Management Console Service 2h 16m Management Console
Started May 16, 2025, 01:23 PM UTC· resolved May 16, 2025, 03:40 PM UTC
- investigating May 16, 2025, 01:23 PM UTC
We are currently investigating an issue that is preventing users from logging into the GravityZone console. Our technical team is working diligently to identify the root cause. We will provide further updates as soon as we have more information. Please note that this incident does not affect endpoint protection and all other services within GravityZone continue to operate normally.
- identified May 16, 2025, 02:00 PM UTC
We have identified the cause of the issue preventing users from logging into their management console. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
- monitoring May 16, 2025, 03:22 PM UTC
The issue preventing users from logging into their management console has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
- resolved May 16, 2025, 03:40 PM UTC
The issue preventing users from logging into their management console has been resolved. Throughout the incident, your endpoint protection remained fully operational, ensuring the safeguarding of critical system components. We would like to express our gratitude for your cooperation and continued trust in our services.
Minor February 11, 2025 Bitdefender Endpoint Security Tools - Network Connectivity Issue 5h 54m Windows
Started Feb 11, 2025, 01:09 PM UTC· resolved Feb 11, 2025, 07:04 PM UTC
- investigating Feb 11, 2025, 01:09 PM UTC
We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, version 7.9.19.495, where network traffic is being affected. Current investigation shows that disabling the Firewall module can be used as workaround. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress
- identified Feb 11, 2025, 01:58 PM UTC
We have identified the cause of the network connectivity issue affecting Bitdefender Endpoint Security Tools for Windows, version 7.9.19.495. Our team is actively working on implementing a fix. At this point rollout of the affected version has been stopped.
- identified Feb 11, 2025, 04:21 PM UTC
A quick update on the possible impact of the issue: there are cases where high CPU usage is noticed. Disabling Firewall is not enough in this case. Rebooting the device is also required.
- monitoring Feb 11, 2025, 05:55 PM UTC
Version 7.9.19.501, which fixes the issue, has been delivered on Fast ring. Update will ask for reboot on affected devices. We are monitoring the results and we will gradually release this update on Slow ring.
- resolved Feb 11, 2025, 07:04 PM UTC
Version 7.9.19.501 has been released on slow ring We would like to express our gratitude for your cooperation and continued trust in our services.
Minor November 28, 2024 Web Access Interruption: Bitdefender Endpoint Security Tools for Windows blocking access to websites 52m Windows
Started Nov 28, 2024, 11:22 AM UTC· resolved Nov 28, 2024, 12:14 PM UTC
- investigating Nov 28, 2024, 11:22 AM UTC
We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, where web traffic is being blocked. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress. Thank you for your patience.
- identified Nov 28, 2024, 11:29 AM UTC
The issue has been identified. Some websites are wrongfully included in the GAMES category. As a workaround users can allow GAMES category from configuration profiles
- identified Nov 28, 2024, 11:32 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 28, 2024, 11:40 AM UTC
A security content update has been released at 11:34 UTC that should correct the issue. Users can apply an "Update agent" task for affected devices.
- resolved Nov 28, 2024, 12:14 PM UTC
We have resolved the web traffic blocking issue with Bitdefender Endpoint Security Tools. The affected web traffic has been restored and we have taken additional safeguards to prevent this from occurring in the future. Endpoint protection was not compromised at any time. We would like to express our gratitude for your cooperation and continued trust in our services.