Bitdefender Endpoint Security Tools - Network Connectivity Issue

Update timeline

1. investigating Feb 11, 2025, 01:09 PM UTC

   We are currently investigating an issue with Bitdefender Endpoint Security Tools for Windows, version 7.9.19.495, where network traffic is being affected. Current investigation shows that disabling the Firewall module can be used as workaround. Endpoint protection remains unaffected, and all endpoints continue to be protected. Our team is working to identify the root cause and will provide updates as we progress

2. identified Feb 11, 2025, 01:58 PM UTC

   We have identified the cause of the network connectivity issue affecting Bitdefender Endpoint Security Tools for Windows, version 7.9.19.495. Our team is actively working on implementing a fix. At this point rollout of the affected version has been stopped.

3. identified Feb 11, 2025, 04:21 PM UTC

   A quick update on the possible impact of the issue: there are cases where high CPU usage is noticed. Disabling Firewall is not enough in this case. Rebooting the device is also required.

4. monitoring Feb 11, 2025, 05:55 PM UTC

   Version 7.9.19.501, which fixes the issue, has been delivered on Fast ring. Update will ask for reboot on affected devices. We are monitoring the results and we will gradually release this update on Slow ring.

5. resolved Feb 11, 2025, 07:04 PM UTC

   Version 7.9.19.501 has been released on slow ring We would like to express our gratitude for your cooperation and continued trust in our services.