Bitbuy incident

Issues with Quick Trade orders

Resolved after 19 days 4 hours, affecting Trading Engine, on May 29, 2026.

resolved Jun 17, 2026, 05:40 PM UTC

Please note that you are now required to select only the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.

Started
May 29, 2026, 01:37 PM UTC
Resolved
Jun 17, 2026, 05:40 PM UTC
Duration
19d 4h
Detected by Pingoru
May 29, 2026, 01:37 PM UTC

Affected components

Trading Engine

Update timeline

  1. investigating May 29, 2026, 01:37 PM UTC

    We are currently investigating issues with Quick Trade orders.

  2. investigating May 30, 2026, 08:42 PM UTC

    We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.

  3. resolved Jun 17, 2026, 05:40 PM UTC

    Please note that you are now required to select only the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.

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