Bitbuy incident

Issues with Pro Trade’s Order Book

Resolved after 7 hours 32 minutes, affecting Trading Engine, on May 7, 2026.

resolved May 07, 2026, 08:08 PM UTC

This issue has been resolved. We are currently in cancel-only mode, meaning you will only be able to cancel existing trade orders from 4:10 pm EDT until the marketplace reopens at 4:40 pm EDT. After the marketplace reopens, you will be permitted to place new orders.

Started
May 07, 2026, 12:35 PM UTC
Resolved
May 07, 2026, 08:08 PM UTC
Duration
7h 32m
Detected by Pingoru
May 07, 2026, 12:35 PM UTC

Affected components

Trading Engine

Update timeline

  1. investigating May 07, 2026, 12:35 PM UTC

    We are currently investigating an issue with the Pro Trade order book.

  2. resolved May 07, 2026, 08:08 PM UTC

    This issue has been resolved. We are currently in cancel-only mode, meaning you will only be able to cancel existing trade orders from 4:10 pm EDT until the marketplace reopens at 4:40 pm EDT. After the marketplace reopens, you will be permitted to place new orders.

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