Resolved after 27 minutes, affecting Live Chat and Ticket Support, on January 9, 2026.
We are currently experiencing an outage affecting customer support services due to an issue with an external service we rely on. As a result, response times and availability may be impacted. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. We will share updates on this page as more information becomes available. Thank you for your patience.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:28 PM UTC
We are currently experiencing an outage affecting customer support services due to an issue with an external service we rely on. As a result, response times and availability may be impacted. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. We will share updates on this page as more information becomes available. Thank you for your patience.
- resolved Jan 09, 2026, 08:56 PM UTC
This incident has been resolved.
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