Bettermode incident

Degraded performance in EU region

Resolved after 1 hour 21 minutes, affecting Analytics & Audit Logs, on October 21, 2025.

monitoring Oct 21, 2025, 07:05 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 21, 2025, 05:50 PM UTC
Resolved
Oct 21, 2025, 07:12 PM UTC
Duration
1h 21m
Detected by Pingoru
Oct 21, 2025, 05:50 PM UTC

Affected components

Analytics & Audit Logs

Update timeline

  1. identified Oct 21, 2025, 05:50 PM UTC

    We have been able to identify an issue affecting customers within the EU region. It is limited to analytics and page views specifically. A patch has been deployed and we are monitoring the situation. No loss of data has been reported and the analytic results will show up with a delay.

  2. monitoring Oct 21, 2025, 06:51 PM UTC

    The implemented fix has remediated the issue with analytics. We are still closely monitoring the situation.

  3. monitoring Oct 21, 2025, 07:04 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 21, 2025, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2025, 07:12 PM UTC

    The issues with the performance have been resolved.

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