Bettermode incident

Communities Inaccessible

Resolved after 39 minutes, affecting Gateway Service (Legacy) and Authentication & SSO and 1 more, on November 12, 2025.

monitoring Nov 12, 2025, 03:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 12, 2025, 03:20 PM UTC
Resolved
Nov 12, 2025, 04:00 PM UTC
Duration
39m
Detected by Pingoru
Nov 12, 2025, 03:20 PM UTC

Affected components

Gateway Service (Legacy)Authentication & SSOSpace Operations

Update timeline

  1. investigating Nov 12, 2025, 03:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 12, 2025, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 06:33 PM UTC

    This incident has been resolved.

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