Bettermode incident

Partial community downtime

Resolved after 6 hours 9 minutes, affecting Community Service (Legacy), on January 7, 2025.

resolved Jan 07, 2025, 10:28 PM UTC

The incident had been resolved. However, we are still closely monitoring the situation.

Started
Jan 07, 2025, 04:19 PM UTC
Resolved
Jan 07, 2025, 10:28 PM UTC
Duration
6h 9m
Detected by Pingoru
Jan 07, 2025, 04:19 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Jan 07, 2025, 04:19 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2025, 04:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 07, 2025, 05:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 07, 2025, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jan 07, 2025, 06:03 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jan 07, 2025, 06:18 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jan 07, 2025, 07:23 PM UTC

    We are continuing to monitor for any further issues.

  8. identified Jan 07, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  9. identified Jan 07, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  10. monitoring Jan 07, 2025, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  11. monitoring Jan 07, 2025, 10:21 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Jan 07, 2025, 10:28 PM UTC

    The incident had been resolved. However, we are still closely monitoring the situation.

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