Bettermode incident

Search service disruption

Resolved after 17 hours 44 minutes, affecting Community Service (Legacy), on April 14, 2025.

monitoring Apr 14, 2025, 11:35 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 14, 2025, 11:18 PM UTC
Resolved
Apr 15, 2025, 05:02 PM UTC
Duration
17h 44m
Detected by Pingoru
Apr 14, 2025, 11:18 PM UTC

Affected components

Community Service (Legacy)

Update timeline

  1. investigating Apr 14, 2025, 11:18 PM UTC

    We have identified an issue with our search service in US region. The issue has been identified and we are working on a fix.

  2. identified Apr 14, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 14, 2025, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2025, 05:02 PM UTC

    This incident has been resolved.

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