Bettermode incident
Degraded Performance Across Community Services in US Region
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Resolved after 4 hours 9 minutes, affecting Community Service (Legacy) and Gateway Service (Legacy), on August 7, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Community Service (Legacy)Gateway Service (Legacy)
Update timeline
- identified Aug 07, 2025, 03:12 PM UTC
We are experiencing a slow down in our US region. We have identified the root cause and are deploying a patch.
- monitoring Aug 07, 2025, 04:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 07:22 PM UTC
This incident has been resolved.
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