Better Stack incident

Degraded Telemetry queries performance

Resolved after 2 hours 37 minutes, affecting Telemetry (Telemetry), on May 16, 2025.

resolved May 16, 2025, 12:10 PM UTC

We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at `[email protected]`. Thank you for your patience!

Started
May 16, 2025, 09:33 AM UTC
Resolved
May 16, 2025, 12:10 PM UTC
Duration
2h 37m
Detected by Pingoru
May 16, 2025, 09:33 AM UTC

Affected components

Telemetry (Telemetry)

Update timeline

  1. investigating May 16, 2025, 09:33 AM UTC

    We’re aware of reports of intermittent delays in log ingestion and slower-than-normal query performance affecting some customers. Our engineering team is actively investigating the root cause and working to restore full performance as soon as possible. We’ll post another update once we have more details—thank you for your patience!

  2. resolved May 16, 2025, 12:10 PM UTC

    We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at [email protected]. Thank you for your patience!

  3. resolved May 16, 2025, 12:10 PM UTC

    We’ve identified and resolved the root cause of the issue. Log ingestion delays are cleared and query performance has returned to normal. Should you continue to experience any problems, please reach out to us at `[email protected]`. Thank you for your patience!

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