Better Stack incident

Degraded Telemetry Performance

Resolved after 2 hours 10 minutes, affecting Telemetry (Telemetry), on May 27, 2025.

resolved May 27, 2025, 03:00 PM UTC

This issue has now been resolved. Log ingestion and query performance is now stable. We apologize again for the disruption and appreciate your patience while we addressed this recurrence. If you notice any ongoing issues, please reach out to us right away.

Started
May 27, 2025, 12:50 PM UTC
Resolved
May 27, 2025, 03:00 PM UTC
Duration
2h 10m
Detected by Pingoru
May 27, 2025, 12:50 PM UTC

Affected components

Telemetry (Telemetry)

Update timeline

  1. investigating May 27, 2025, 12:50 PM UTC

    Some customers are once again experiencing delays in log ingestion and slower query performance. We apologize for the recurrence and understand how disruptive this can be. Our team is actively investigating the underlying cause, and we’ll share more details as soon as we have them. Thank you for your continued patience and understanding!

  2. resolved May 27, 2025, 03:00 PM UTC

    This issue has now been resolved. Log ingestion and query performance is now stable. We apologize again for the disruption and appreciate your patience while we addressed this recurrence. If you notice any ongoing issues, please reach out to us right away.

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