Better Stack incident
Investigating issues with RSyslog ingestion from Digital Ocean
Resolved after 9 hours 25 minutes, affecting Telemetry (Telemetry), on August 20, 2025.
We identified an issue with DNS resolution between Digital Ocean and Better Stack. This has now been resolved, and logs are now being processed normally.
Affected components
Update timeline
- investigating Aug 20, 2025, 11:17 AM UTC
We’re currently investigating an issue where logs sent via RSyslog from Digital Ocean are not reaching our ingestion endpoint. This started after planned migration of the old Rsyslog sources to our new cloud infrastructure and only seems to be affecting Digital Ocean platform. We're currently cooperating with Digital Ocean team on a fix and we’ll provide updates as soon as possible.
- investigating Aug 20, 2025, 04:58 PM UTC
We’ve identified the root cause and it seems that Digital Ocean’s DNS records have not yet been updated to point to the new endpoints. This caused incompatibility and temporary unavailability of log ingestion. We’re actively working with the Digital Ocean team to resolve this. We’ll share more details shortly.
- resolved Aug 20, 2025, 08:42 PM UTC
We identified an issue with DNS resolution between Digital Ocean and Better Stack. This has now been resolved, and logs are now being processed normally.
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