BerryByte incident

VPS Elder performance and avaliability issue.

Resolved after 2 days 21 hours, affecting berrybyte Status - Incident history service, on May 18, 2026.

postmortem May 21, 2026, 03:23 PM UTC

Type: Incident Duration: 2 hours and 46 minutes May 21, 15:23:30 GMT+0 Postmortem - Over a roughly 24-hour period, some users may have experienced intermittent errors or unavailability on services hosted on the `aiba` hypervisor. **What happened** The hypervisor experienced a hardware fault (CPU cooler failure), and we temporarily migrated its workload to a backup machine to keep services running. About a day later, the backup machine developed a separate hardware issue (memory instability) that caused the disruption during this window. We have repaired the original hypervisor and migrated the workload back to it to restore service.. May 18, 21:01:14 GMT+0 Resolved - This incident has been resolved. A full RFO (reason for outage) will follow within the next couple days.. May 18, 20:54:46 GMT+0 Monitoring - We implemented a fix and are currently monitoring the result.. May 18, 18:15:26 GMT+0 Investigating - We are currently investigating this incident..

Started
May 18, 2026, 06:15 PM UTC
Resolved
May 21, 2026, 03:23 PM UTC
Duration
2d 21h
Detected by Pingoru
May 18, 2026, 06:15 PM UTC

Affected components

berrybyte Status - Incident history service

Update timeline

  1. postmortem May 21, 2026, 03:23 PM UTC

    Type: Incident Duration: 2 hours and 46 minutes May 21, 15:23:30 GMT+0 Postmortem - Over a roughly 24-hour period, some users may have experienced intermittent errors or unavailability on services hosted on the `aiba` hypervisor. **What happened** The hypervisor experienced a hardware fault (CPU cooler failure), and we temporarily migrated its workload to a backup machine to keep services running. About a day later, the backup machine developed a separate hardware issue (memory instability) that caused the disruption during this window. We have repaired the original hypervisor and migrated the workload back to it to restore service.. May 18, 21:01:14 GMT+0 Resolved - This incident has been resolved. A full RFO (reason for outage) will follow within the next couple days.. May 18, 20:54:46 GMT+0 Monitoring - We implemented a fix and are currently monitoring the result.. May 18, 18:15:26 GMT+0 Investigating - We are currently investigating this incident..

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