Resolved after 19 hours 52 minutes, affecting Balance Nodes and Web Nodes and 1 more, on April 22, 2025.
The issue was caused by a plugin exploit and an update misconfiguration. Both issues have been resolved, and measures implemented to prevent it from happening again.
Affected components
Balance NodesWeb NodesWebsite Admin NodesStorage Nodes
Update timeline
- identified Apr 22, 2025, 02:05 AM UTC
Strange files and redirects have been found in the logs. Currently I believe a compromised plugin caused this issue but still investigating. All sites are down while infected sites are contained.
- resolved Apr 22, 2025, 09:58 PM UTC
The issue was caused by a plugin exploit and an update misconfiguration. Both issues have been resolved, and measures implemented to prevent it from happening again.
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