Batch incident

Android push (FCM) delivery outage on CEP

Resolved after 56 minutes, affecting Push Delivery, on July 23, 2026.

monitoring Jul 23, 2026, 10:40 AM UTC

We are continuing to monitor for any further issues.

Started
Jul 23, 2026, 10:11 AM UTC
Resolved
Jul 23, 2026, 11:08 AM UTC
Duration
56m
Detected by Pingoru
Jul 23, 2026, 10:11 AM UTC

Affected components

Push Delivery

Update timeline

  1. investigating Jul 23, 2026, 10:11 AM UTC

    Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.

  2. identified Jul 23, 2026, 10:17 AM UTC

    iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.

  3. monitoring Jul 23, 2026, 10:35 AM UTC

    Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.

  4. monitoring Jul 23, 2026, 10:40 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 23, 2026, 11:08 AM UTC

    This incident has been resolved.

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