Resolved after 2 hours 8 minutes, affecting Data ingestion, on May 7, 2026.
Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization. No data has been lost during this incident.
Affected components
Update timeline
- monitoring May 07, 2026, 10:37 AM UTC
Our profile data indexation pipeline experienced instability starting at May 7, 05:30 CEST, causing it to fall behind on processing. As a result, profile data used for CEP one-time and recurring campaign targeting was delayed by up to 2 hours 30 minutes for a subset of traffic. The issue has been resolved. Processing has resumed and is recovering. We are monitoring the situation closely.
- resolved May 07, 2026, 12:45 PM UTC
Profile data indexation has returned to normal. One-time and recurring CEP campaigns are now using up-to-date profile data for targeting and personalization. No data has been lost during this incident.
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