Batch incident

Image display issues on older mobile devices

Resolved after 7 hours 10 minutes, on October 30, 2025.

resolved Oct 30, 2025, 05:21 PM UTC

At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET

Started: Oct 30, 2025, 09:30 AM UTC
Resolved: Oct 30, 2025, 04:40 PM UTC
Duration: 7h 10m
Detected by Pingoru: Oct 30, 2025, 09:30 AM UTC

Update timeline

resolved Oct 30, 2025, 05:21 PM UTC

At 10:50 CET we performed a routine rotation of our TLS certificates; this unexpectedly caused images to appear blank in Push and In-App messages for some users. Affected devices: - iPhones/iPads running on iOS 17.7 or older - A very small percentage of Android devices The issue was resolved at 17:40 CET

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