Resolved after 1 hour 55 minutes, on November 22, 2025.
Between November 22nd at 10:30 CET and 12:08 CET, a performance issue on a database cluster impacted the delivery of Push notifications, SMS, and emails. Impact: * Event processing: Delayed by up to 1 hour and 30 minutes for a subset of users. * Campaign processing: Delayed by up to 2 hours for a subset of campaigns. * Delivery failures: A subset of campaign tasks timed out during processing and were not delivered. Resolution: A mitigation was applied at 12:08 CET, which restored normal processing performance. The resulting backlog was fully cleared by 12:25 CET.
Update timeline
- resolved Nov 22, 2025, 01:28 PM UTC
Between November 22nd at 10:30 CET and 12:08 CET, a performance issue on a database cluster impacted the delivery of Push notifications, SMS, and emails. Impact: * Event processing: Delayed by up to 1 hour and 30 minutes for a subset of users. * Campaign processing: Delayed by up to 2 hours for a subset of campaigns. * Delivery failures: A subset of campaign tasks timed out during processing and were not delivered. Resolution: A mitigation was applied at 12:08 CET, which restored normal processing performance. The resulting backlog was fully cleared by 12:25 CET.
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