Resolved after 3 hours 33 minutes, affecting Email delivery and Push Delivery and 1 more, on February 21, 2026.
The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.
Affected components
Update timeline
- investigating Feb 21, 2026, 07:43 PM UTC
We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.
- identified Feb 21, 2026, 08:16 PM UTC
We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing. We are monitoring the pipeline closely to ensure performance returns to nominal levels.
- monitoring Feb 21, 2026, 09:19 PM UTC
The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored.
- resolved Feb 21, 2026, 11:17 PM UTC
This incident has been resolved.
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