Resolved after 42 minutes, on August 6, 2025.
Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types. This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable. A fix has been deployed, and you may now observe an increase in open rates compared to previous days. We will keep you informed of any further updates on this page.
Update timeline
- monitoring Aug 06, 2025, 03:53 PM UTC
Since May 15, around 16:00 CEST, we have been experiencing issues indexing “open push” events on the CEP platform, impacting all push types. This indexing issue led to partial data loss, causing incomplete or missing data in dashboards, APIs, exports, and affecting retargeting campaigns based on open events. Not all data was impacted, but some events remain unrecoverable. A fix has been deployed, and you may now observe an increase in open rates compared to previous days. We will keep you informed of any further updates on this page.
- resolved Aug 06, 2025, 04:35 PM UTC
This incident has been resolved.
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