Batch incident
Profile updates and custom events processing delays on CEP
Resolved after 9 hours 12 minutes, affecting Email delivery and Push Delivery and 1 more, on October 6, 2025.
As of 15:15 (GMT+2), the situation is under control. Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time. We’re continuing to monitor the platform to ensure stability.
Affected components
Update timeline
- investigating Oct 06, 2025, 11:45 AM UTC
We are currently experiencing a delay in indexing messages from our SDKs. At the moment, message indexing is running approximately 1 hour behind. This delay impacts only the updating of Profile events and attributes. Specifically: • The profile view is not updated in real-time. • Some automations may be triggered later than expected.
- investigating Oct 06, 2025, 11:50 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2025, 01:32 PM UTC
As of 15:15 (GMT+2), the situation is under control. Indexing delays on CEP have been resolved, Profile updates and custom event processing are now back to real-time. We’re continuing to monitor the platform to ensure stability.
- resolved Oct 06, 2025, 08:57 PM UTC
This incident has been resolved.
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