Resolved after 3 hours 31 minutes, affecting Dashboard and Reports and Notifications, on November 13, 2025.
The fix has been implemented and solves the delay. You may continue to see delayed new customer metrics while our system fully catches up.
Affected components
Update timeline
- investigating Nov 13, 2025, 02:54 PM UTC
We are seeing a delay in calculating metrics for new customers on Stripe accounts. New customer data from Stripe is coming in correctly (subscriptions, start dates, customer details), but the step that calculates their metrics is running behind. This causes some new Stripe customers to be missing from your metrics temporarily. The current delay is about 24 to 48 hours.
- identified Nov 13, 2025, 02:54 PM UTC
We have identified the issue and are rolling out the fix now. The calculation backlog is large, so it will take some time for the system to catch up fully. You may continue to see delayed new customer metrics while this process is ongoing.
- monitoring Nov 13, 2025, 04:25 PM UTC
The fix has been implemented and solves the delay. You may continue to see delayed new customer metrics while our system fully catches up.
- resolved Nov 13, 2025, 06:26 PM UTC
This incident has been resolved.
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