Resolved after 6 hours 43 minutes, affecting Line Feature Management, on February 20, 2026.
Between February 20 13:15 - February 21 04:40, customers submitting Toll‑Free Verification requests may have experienced elevated failure rates. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- investigating Feb 20, 2026, 10:08 PM UTC
Bandwidth teams have identified an incident where some Toll Free verification API requests may not complete as expected or request unexpected requirements (alpha 3 where alpha 2 should be accepted). Teams are working to restore expected functionality.
- resolved Feb 21, 2026, 04:52 AM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:16 PM UTC
Between February 20 13:15 - February 21 04:40, customers submitting Toll‑Free Verification requests may have experienced elevated failure rates. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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