Resolved after 1 hour 25 minutes, affecting Line Feature Management, on March 3, 2026.
Between 00:30 - 03:32 UTC on March 2, customers encountered significant delays when attempting to complete 10DLC provisioning orders. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- investigating Mar 03, 2026, 03:02 AM UTC
Teams are investigating a delay in 10DLC provisioning orders.
- monitoring Mar 03, 2026, 03:50 AM UTC
Teams are observing expected processing times. And will continue to monitor for prolonged stability.
- resolved Mar 03, 2026, 04:28 AM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:20 PM UTC
Between 00:30 - 03:32 UTC on March 2, customers encountered significant delays when attempting to complete 10DLC provisioning orders. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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