Resolved on March 3, 2026.
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Update timeline
- resolved Mar 03, 2026, 03:11 PM UTC
For a brief period of time, customers may have not been able to access the the Bandwidth App as expected for both UP and API users. At this time, access has been restored and teams consider this incident resolved.
- postmortem Apr 10, 2026, 06:12 PM UTC
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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